Foam Delivery Options - UK Foam Delivery

Where’s my Foam?

The courier service we generally use is DPD and you can view the most up to date tracking information on the DPD website. Here you will be able to view when your order arrives at the depot if your parcel has been loaded out for delivery, who signed for your order or who your order was left with. If your order does happen to be shipped with a different courier, we will inform you of this directly and you will be able to view any tracking information respectively on the courier’s website.

Simply click on the link to be redirected to the DPD website and enter your order details. This includes the account reference (01483275) and your consignment reference (the order reference which was given to you after making your purchase.

You can also call DPD’s customer service line on 0121 275 0500 if you are unsure about any of the details displayed. Please ensure that you have the account reference number and your order number ready before calling this number.

What If Nobody Is Home to Accept My Order?

DPD require a signature upon delivery, so if there is nobody at your place of residence to sign for the package, the driver will leave a card to let you know that they couldn’t complete the delivery. This card will include details on how to re-schedule your delivery via the DPD website if this was the first attempt at delivery.

You can also request that the DPD delivery driver leaves your order with a neighbor. To do this simply call the DPD customer helpline on 0121 275 0500 and quote the account reference number and your order number.

How Do I Reschedule My Foam Delivery?

You can reschedule a delivery or instruct the driver to leave your order in a safe place via the DPD website. Simply enter your postcode, order number and account reference number into the website and follow the outlined steps.

My Foam Delivery Package Arrived Damaged/There is an Item Missing

Please ensure that you fully check the package before accepting it from the courier. You should check for outer damage to the packaging. If you do happen to notice significant damage to the packaging, please either refuse the delivery or sign for it as damaged. If your order has been damaged please contact us immediately so that we can provide you with a solution.

Special Conditions for Foam Courier:

*Zone 1: We can’t guarantee your selected date for delivery will be successful, however, the courier service that we use currently delivers on the selected date 98% of the time.

*Zone 2: The displayed 24/48 hour arrival time is approximate, however, this will be accurate in the majority of cases.

*Zone 3 & 4: These delivery zones often takes up to 72 hours for orders to arrive. Regrettably, it is impossible to guarantee a specific date of arrival.

*Republic of Ireland & Europe: Please contact us prior to making your purchase in order to confirm current delivery timescales, pricing and other details.

All of the delivery estimates that we at GB Foam Direct give, are made in good faith. We endeavour to dispatch all orders to these given timescales, however, we cannot be held responsible for any loss of time or money resulting from delays, missed or incorrect deliveries carried out by our third-party couriers, as this is beyond our control. We are unable to accept liability for any loss of profit or indirect losses as a result of these circumstances.

I Want to Contact the Carrier

If you would like to contact the DPD customer helpline then please call 0121 275 0500 or visit their website.